UAE Samsung Service

Privacy Policy

At UAE Samsung Service, we consider your privacy one of the most important things. This privacy policy informs you about our methods for handling, collecting, storing and protecting information about you concerning your solicitation of a service from us or interaction with our team. We aim to maintain full transparency with our customers in the UAE and to give you peace of mind using our services.

1. Information We Collect

In connection with helping you further, UAE Samsung Service collects basic information from the customer requesting a maintenance repair that might include the following:

Full name
Contact number
Email address
Physical address for service visits
Device info (brand, model, issue description)
Payment details if applicable

This information enables the provision of our services to you effectively, while at the same time making things more personal for you.

2. Purpose of Collecting Your Information

All of the information gathered and used will be for the provision of our services. Primarily, we use this information for the following purposes:
Scheduling technician visits
Communicating service updates
Verifying address and customer identity
Processing service fees or repair charges
Improving our service quality
To comply with the law

We do not sell or share your information with advertising companies or marketing agencies.

3. Service Visit Charges

For every technician appointment, there is a 100 AED visit charge at the UAE Samsung Service. This charge caters to the technician’s traveling, inspections, and diagnostics of your Samsung device.
Whether you go ahead with the repair or not, this visit charge is payable since it is a standard part of our service procedure, so that we can assure quality and appropriate remuneration to our expert team.

4. Storing and Protecting Your Data

We have stringent measures to protect your privacy and personal data. The updated and secure information is, however, given access only to authorised team members. The protective measures include:

Encrypted digital storage
Access-control systems
Regular security updates
Secure channels of communication

Our organization implements regular data protection system evaluations and updates to maintain user privacy.

5. Sharing of Information

Your personal data may only be shared in certain situations:

With our technicians so that they can provide your requested service
With trusted payment processors in order to securely bill you
If required by any government or regulatory authority
All third parties we work with are required to comply with strict privacy standards.

6. Website Cookies Use

Our site can use cookies for better user experience, website performance tracking, and online booking support. Cookies help us to:

Remember user preferences
Identify website traffic patterns
Improve page usability
Corporations only need you to keep browser cookies enabled but feel free to disable them through your settings. Disabling cookies can reduce your access to features available on the website.

7. Your Privacy Rights

As a customer, you control your data. You have the right to:

Request access to the personal information we hold
Request that we update or amend any inaccurate or incorrect data
Request the deletion of your data, where this is applicable by law
Withdraw consent at any time

8. Data Retention Policy

We keep your information only for the time required to provide the services, fulfill our legal obligations, or maintain transaction records for billing and compliance purposes. When no longer needed, data secure deletion is executed from our systems.

9. Amends to This Policy

From time to time, our policy on privacy will have to be amended according to changing laws, technology, and service procedures. Updates will be clearly visible on our website. We recommend that you check this page regularly.

By continued use of our service after changes to the policy, the user signifies acceptance of the modified terms.